Terms and Conditions

 

SHIPPING EXPECTATIONS

Orders delivered by our courier service partner takes around 1-4 working days. Q-Tea-N-Snacks only delivers within West Malaysia, East Malaysia and Singapore at the moment.

We try our best to prepare your orders and send them out as soon as we can but orders can only be shipped during working days and hours. We hope our beloved customers will note that Q-Tea-N-Snacks does not represent courier companies, and as much as we hope for parcels to arrive on time, there can be delays beyond our control. However, please rest assured we will help in any way we can. Office Hours are from Monday to Friday, excluding Public Holidays.

During peak periods, there may be some delay in shipping. Please bear with us as we could not fulfill the usual delivery promise due to the large volume of orders, transaction and availability issues.

 

AVAILABILITY AND SUBSTITUTION

All products are subject to availability. In the event of any supply difficulties, we reserve the right, at our absolute discretion, to substitute any product and packaging with an alternate product of a similar style and equivalent (or greater) value and quality.

 

CANCELLATION POLICY

On-demand orders can be cancelled by e-mailing us at info@q-tea-n-snacks.com.We will honour your request if the order has not yet been shipped.